• Contact Us
    • Our Story
    • Fit Experts
    • Blog

    IN STORE RETURNS

    If you aren’t 100% satisfied with your purchase you can return your unused or unworn footwear or clothing to any of our stores up to 100 days after the date of purchase as long as you have the original receipt. Unfortunately, we don’t accept copies of receipts.

    If you don’t have the original receipt, and we are able to verify your Mister Safety Shoes purchase, we will gladly offer an exchange or store credit. Refunds DO require the original receipt.

    What if it’s a manufacturer’s defect? We stand behind all the products we sell. That’s why you can exchange any manufacturer defective footwear up to 6 months from the date of purchase.

    Good to know: Refunds are made in the same form of the original payment method you used, so if you paid with a credit or debit card, we’ll refund the purchase on your credit or debit card.

    One pair of shoes and two pairs of boots diagonally in a row

    ONLINE ORDER RETURNS

    If you aren’t 100% satisfied with your purchase, you can return your unused or unworn footwear or clothing for a full refund or exchange within 100 days of you receiving your shoes. We offer FREE returns for orders over $125 (not including discounts). Please contact our customer service department to request a return shipping label. For online orders under $125, in extreme locations noted above, or in the US, we do not offer free returns.

    There are a few simple steps to follow:

    • Please return your shoes WITH ORIGINAL PACKAGING. If you do not have the original mailing box, please use another mailing box. Please do not use the original shoe box to mail the package. The shoe box will become unusable due to the labels that will be attached to it and to the damage it will invariably receive in shipping.
    • Please include your Mister Safety Shoes invoice. Any notes you wish to make can be handwritten on either of these pages.
    • Please ship your package to the following address: Mister Safety Shoes Attn Customer Service 6940 Edwards Blvd. Mississauga, ON L5T 2W2

    ONLINE ORDER SHIPPING

    For a limited time, we are offering free shipping within most regions of Canada for online orders over $125 (not including discounts).

    Please note there are a number of geographic locations within Canada that do not qualify for free shipping. These locations include: Prince Edward Island, the Yukon, North West Territories and Nunavat. Shipping fees are based on location and weight of the purchase

    We do ship to the U.S. but do not offer free shipping. Costs for shipping will be determined based on the customer’s shipping address.

    Simply call us today at 1-800-707-0051 or request more information using a form below

    BACK TO TOP